Feature Request

Currently, Field Force has a three-dot menu at the bottom of the screen that allows employees to select "Text Customer," "Call Customer," or "Send an Upsell." While owners can restrict employees from sending upsells, there is currently no option to restrict their ability to call or text customers. I believe this is a problem for two reasons: First, these calls and texts are sent from the employee's personal phone number, with no record of the communication in Homeworks. This creates a gap in accountability and gives owners no visibility into what is being communicated to their customers. Second, it creates an unnecessary risk of employees contacting customers outside the business, whether that's unprofessional communication or intentionally soliciting customers for side work. My request is simple: Remove the call and text options from FF entirely, or at minimum, give owners the ability to disable them through employee permissions. Owners should have control over which employees can contact their customers and how those communications take place. Respectfully, Brian Rand

Request to add an “On the Way” button in the FieldForce app. When clicked by a technician, this button would trigger an automated message to be sent to the client notifying them that the tech is on the way.

Please create an option to add a note/notes section to upsells as crews are submitting an upsells for a property. There is useful information that they can include such as where the upsells should occur on the property and basic information that will help us identify the issue.

We want new crew members to only be able to see the job site and customer name not the contact info for the customer.

Would like the color of the job title to change when the job is completed, and keep the line through the title.

on field force, our employees manually start their job, but while they are doing their work the tracking is stopping. They are in a good cell service area, but have had to use their own phone's timer to track time-by having to do this, they are wasting time.

on a visit or estimate meeting, have the option to Text pop up (currently only Call option)

Request a feature to ensure crew members view visit notes before starting a job. Similar to previous systems, this would include a required checkbox or acknowledgment that must be marked as “read” before the crew can clock into the assigned job.

Allow custom fields, to be visible in the FieldForce app. Currently, these fields are only accessible in the Copilot app, which prevents team members in the field from seeing important information needed to complete tasks on-site. Making custom fields viewable in FieldForce would streamline operations, reduce app-switching, and ensure that staff have all the necessary information while performing their duties.

Enable Face ID to Login to Homeworks App and Field Force App