Right now the Calls/Notes log on a customer record (calls notes, follow ups with author and date) isn’t available through the GraphQL API. We can read and write customer description and job dispatch notes, but not this log.
Request: add API support to
1. Read existing call notes for a customer for AI context.
2. Add a new call note entry for history for command centre (say emailing externally)
This would let us log customer interactions and other communications (like emails handled outside the CRM) automatically instead of manual entry, so reps always have a full accurate history in one place.