Right now every text an automation sends has to be tied to one fixed template. My estimate follow-up automation, for example, sends the same message every time no matter what the customer said or what’s specific to their job.

This connects to the send-SMS API request I already submitted. Even with that mutation, if automations still require a static template per trigger, it won’t fully solve it. What would really help is letting automations pull in AI-generated, context-aware text instead of (or alongside) a fixed template, so follow-ups read like a real reply instead of a mass text.

Longer term, true AI auto-replies to inbound customer texts (using the actual conversation as context) would be huge for things like estimate follow-ups. Happy to test this if you’re exploring it.