Description: Add a feature within the Field Force app that allows team members to message customers directly. This is especially useful for providing updates while on the job, such as when the team is on the way or when a job is completed. Key Capabilities Requested: Send messages to customers directly from the Field Force app Quick updates for job status (on the way, completed, etc.) Optional message templates for common updates Benefit: This would streamline communication with customers, reduce delays, and improve the overall customer experience by keeping them informed in real time.
